Returns

Grow Lights and Accessories

90-Day Guarantee on All Grow Lights

Rousseau Plant Care Grow Lights may be returned within 90 days for a refund of the original cost. Reach out to support@rousseauplant.care to initiate the return. Return shipping is covered by the buyer.

5-year warranty

Sometimes LEDs fail (the industry-wide failure rate is between .2-3%). We try our best to screen out the bad lights before they ship, but some still slip through the cracks. But don't worry, most failures happen within the first 12 months, and we cover the Grow Lights for 5 years. If there is an issue with your Grow Light, reach out to support@rousseauplant.care. We will send you a replacement Grow Light with a return shipping label.

Lifetime Support

Rousseau Grow Light products are designed to be repaired, refurbished, and upgraded. We hope our Grow Lights support plants for hundreds of years from now. After your 5-year warranty expires, we will repair any broken lights at cost.

Plants

Arrived-alive guarantee

If your plant arrives dead, we'll make it right. Email support@rousseauplant.care within 24 hours of delivery with photos of the plant, the open box, and the shipping label. Once we've seen the photos, we'll send a replacement from the same batch if one is available, or refund what you paid for the plant and its shipping.

"Dead on arrival" means the plant can't recover: a rotted or collapsed stem, or a mushy crown. A dropped or yellowing leaf, a bent leaf, or some soil out of the pot are normal parts of shipping and settling in, and most plants bounce back with steady care. Those aren't covered, but send us photos anyway and we'll help you get it settled.

The guarantee doesn't cover delays on the buyer's side: an incorrect or incomplete address, a package left outside or uncollected, or a held package that isn't picked up.

Undelivered Packages

Rarely, there are instances where packages are not delivered correctly. In these cases, we will help you track down the package. Most are found after a couple of days. Refunds cannot be given for missing or stolen packages. We do not recommend shipping to locations with high rates of theft.